Showroom/Sales
Boot Camp - Core 3 Training
Boot Camp #1 - The Design Audit
Boot Camp #2 - Referral Connections
Boot Camp #3 - Home Advisor
Matt - Going Over the Design Audit - Coming Soon
The Design Audit & Showroom Experience
Boot Camp #1 - The Design Audit
Boot Camp #2 - Referral Connections
Boot Camp #3 - Home Advisor
07 - How to Wow Clients When Arriving at Their Home
08- How to Identify Upsell Opportunities
09 - 3 Strategies to Wow Clients in Their Home
At the Customer's Home....Measuring
Job Checklist to Go Over & Sign at Time of Measure
White Paper Trick - Helping Customers Dial in Color
Coming Soon
07 - How to Wow Clients When Arriving at Their Home
08- How to Identify Upsell Opportunities
09 - 3 Strategies to Wow Clients in Their Home
10 - The Prescription or Folder Presentation
11 - How to close the sale at higher 45 - 50 margins
12 - Bonus Training The Doggie Treat Strategie
On the Phone...
Handling a Counter Offer - WFCA
Can I get a price over the phone?
Why we want customers to come in first to pick out before we measure?
Coming Soon - What to do when they ask for a lower price?
When A Customer Can't Figure Out to Pay With Square - See What They See In Square - Capell Flooring
Plumbing and Flooring Who Does What - Capell Flooring
Questions to ask on the Phone - Please tell me about your project...etc.
What to say when people bring up our 5 star reputation..
How to direct phone calls? I want to talk to Matt, Justin, etc.....Get more information
Where are you located? Map
Do I need an appointment?
How long is a quote good for?
Scratch Proof Flooring - Nope
Flooring Insurance - Keep the extra box or two
Best way to shop for flooring online - Nope
How to check stock in RFMS on Dreamweaver & Shaw Products
Coming Soon
Coming Soon
Handling Complaints or other sticky Situations
Upset customer on the phone
Be sure to say your "sorry" and how to align with them.
Small Call to Action Headline
Office/Showroom Training
Opening Up the Store
Closing the Store
Taking a Square Payment - Coming Soon
Coming Soon - How to get the Mail
Another Version: https://youtu.be/TbNqyEH1h_8
Scheduling time with customer for installation - The dreaded 8 am to 10 am - make them understand
Samples and checking them out - RFMS
Turn the tables on "Free" Installations
How to add a contact to ClickFunnels and Tag - Capell Flooring
Carpet Sales Training
Which carpet mill is the best?
Poly vs. Nylon
How important is face weight?
Trackless Carpet
White Paper Trick
Can I see a seam?
Carpet On Stairs
What does a wear warranty really mean?
Will you install carpet or my flooring if I buy it someplace else?
Carpet vs. Paint - what to pick first?
Good, Better, Best - Carpet Samples
Furniture Moving Importance
Staining vs Soiling Carpet
Make sure to vacuum & that your vacuum sucks ;)
Carpet Tufts & How to deal with them
How often should I get my carpet professionally cleaned
Please keep the tackstrip on remodels
Hardwood Sales Training
Janka Scale
Difference between solid, engineered and prefinished hardwood
Dark Hardwoods - Things to consider
Dustless System vs. "less dust"
Hardwood Maintenance Presentation
Does hardwood refinishing smell or do I need to be out of my house?
Winter hardwood issues - When Matt's knuckles start cracking wood will be shrinking
The difference between hardwood finish and staining
Should I use a steamer on my hardwood?
Laminate Wood Sales Training
Can I install cabinets on a floating floor directly?
Can I use a steamer on my floor?
Small Call to Action Headline
Luxury Vinyl Training - Sales Training
SPC vs WPC
Small Call to Action Headline
Small Call to Action Headline
Small Call to Action Headline
Small Call to Action Headline
Small Call to Action Headline
Tile & Grout - Sales Training
Is your tile installed correctly?
Small Call to Action Headline
Small Call to Action Headline
Sheet Vinyl Training
What is embossing?
Remove & Replacing Baseboard with Justin
Save Extra Large Vinyl Pieces for Future Repairs
Small Call to Action Headline
Small Call to Action Headline
Small Call to Action Headline
Counter Training - Laminate Counters
Buying Granite - helpful information
Granite/Quart Sizes
Laminate Counter Sizes
Leathered Granite
Small Call to Action Headline
Small Call to Action Headline
Pets and Flooring
Carpet & Urine - Black Light
Small Call to Action Headline
Small Call to Action Headline
Small Call to Action Headline
Small Call to Action Headline
Small Call to Action Headline
Misc Training Questions
Plumbing Questions
Moving Furniture
Please use felt pad to protect your floor from your furniture
Ducks in a Row Video Explanation
How to handle looky-loos or tire kickers
Small Call to Action Headline
General Sales Training
Tommy Boy 101 Sales Training - Humor
Brendon Buchard - Overcoming Procrastination
Follow you sales to more sales - Cookie/Popcorn
5 tips to become a better salesperson - Grant Cardone
Brian Tracy - 3 Keys to Build Customer Loyalty
Small Call to Action Headline
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